The best user guides are usually written from the point of view of a naive user, with the writer taking on that role and actually working with a product and learning how to install and use it in practice. Design documentation, including a functional specification and use cases, can provide useful background information.
User guides should be task-oriented and structured in such a way that information builds on previous chapters. Users often prefer this type of manual to be in hard-copy format rather than online, because this is usually more practical. However, WRITE-ENABLED can provide user guides in an online format such as HTML or Adobe Acrobat in addition to or instead of hard-copy documentation, if required.
Whenever possible we will try to devise an information solution based on your existing software and hardware. WRITE-ENABLED can readily create documentation using any of the following applications, although not all may be equally suitable for a particular application:
We also have experience with most word processors and text editors in common use, but in general their limited features render them unsuitable for creating professional user documentation.
We can provide simple artwork, scanned images, and given access to a working prototype, capture any screens required for the documentation.